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Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Vice President, Engineering, Merchant Loyalty/SessionM
Vice President, Engineering, Merchant Loyalty/SessionM
Job Description Summary
OVERVIEW
Are you an engineering leader who wants to shape platforms for Mastercard’s products? Are you a leader of leaders who is passionate about developing those working for you while building and nurturing an inclusive team culture? Do you want to work for a company that offers above and beyond benefits including paid parental leave, flexible work hours, gift matching, and even volunteer incentives while encouraging your own professional learning and development?
The Data & Services organization is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
Within the Data & Services organization, SessionM, a Mastercard Company (now our Merchant Loyalty Program), is a customer engagement platform empowering global brands to forge stronger and more profitable customer relationships. We partner with brands to drive marketing transformation through innovative technology and services. We are seeking a VP of Engineering to create/enhance/operate exceptional loyalty products, provide global oversight for loyalty and engagement solutions to help our retail customers deepen consumer engagement.
This role will be based in Prague, Czech Republic and report into the SVP, SessionM Engineering (Merchant Loyalty Engineering Co-Founder), responsible for leading cross-locational teams to deliver and maintain services across Loyalty, Incentives, Campaigns, Points domains and associated user experiences.
Key Responsibilities and Requirements:
- Strong engineering leadership background and proven ability to contribute to development of, and lead implementation of a technology strategy for a robust global loyalty business in a growth cycle;, foster collaborative partnership with product managers to contribute to and deliver product roadmaps aligned with the Mastercard Program Model to fulfill business objectives; previous experience managing executive relationships (stakeholder and customer), working in both small/startup and large technology environments is desirable
- Proven ability to build, manage, motivate and mentor 5+ squads or teams (composed of engineering, Tech Prog Mgrs, Tech Product Owners) distributed globally and enabled to operate independently, with a focus on DEI; identify, onboard and leverage service providers for time to market commitments; bring focus on employee talent development, retention of proprietary subject matter expertise and intellectual property for Mastercard; ability to travel as needed (up to 25%)
- Experience leading teams to build, integrate, deliver and support high volume Digital/Loyalty/Martech products for consumer marketing, acquisition, segmentation/targeting, and loyalty to drive engagement, spend, and redemption behaviors for premier retail brands globally
- Experience with tech stacks including but not limited to public or private cloud platforms (e.g., AWS (preferred), Azure, GCP, Kubernetes), microservices (e.g., NET Core, Ruby, GoLang , NodeJS), front-end frameworks (e.g., React, Angular), data technologies (e.g., SQL Server, DynamoDB, Cassandra, Kafka/equivalent, AWS Athena) with a proven track record of operational excellence with security, privacy, and scale; drive operational improvements to continually improve service levels for critical customer facing capabilities including interfacing with and enabling customer delivery and support teams.
- Proven ability to collaborate and prevent/breakdown silos in a matrixed and globally distributed organization to reuse vs. recreate, manage to budget targets with minimal variance, drive efficiencies with service providers (internal and external)
- Proven knowledge of AWS economics and demonstrated ability to optimize AWS operational costs, maximize time to value and other business and technology outcomes
- Awareness of global privacy initiatives across government and industry (e.g., GDPR, CCPA, post-3rd-party-cookie, Apple IDFA/App Tracking Transparency) and implications to ethical digital marketing, consumer engagement, loyalty and security
- Additionally, this role will collaborate with our Prague Tech Site leader to ensure smooth operations and support brand development in the local market and interact with other functional and Program resources at Mastercard’s Prague site to foster a collaborative culture across the organization
- Locations: Prague, CZ
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
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Abide by Mastercard’s security policies and practices;
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Ensure the confidentiality and integrity of the information being accessed;
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Report any suspected information security violation or breach, and
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Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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